General Questions
1.What services does your company provide?
At GoZingo, we provide a full concierge experience for property owners and guests.
Our services include:
• Bespoke Hospitality - Private chauffeurs, private chefs, grocery shopping, fitness trainers and curated experiences.
• Short & Long-Term Rentals – Maximized income with expert marketing and tenant sourcing.
• 24/7 Maintenance & Repairs – Vetted professionals for all property needs.
• Smart Home & Security – Upgraded security and home automation.
2.What types of properties do you manage?
We specialize in managing high-end residential properties, including luxury apartments, penthouses, townhouses and terraced houses.
3.What areas do you serve?
We manage properties across London, focusing on exclusive neighbourhoods and premium real estate markets.
For Property Owners
4.How do you screen potential tenants?
We perform a thorough screening process, including credit checks, background checks, rental history, and income verification, ensuring tenants align with the standards of a luxury property.
5.How do you handle maintenance and repairs?
We partner with a curated network of experienced and reliable contractors, offering 24/7 emergency services and preventive maintenance to preserve the value of your property.
6.How do you determine rental pricing for my property?
We conduct a detailed market analysis considering the property’s unique features, location, and demand trends in the luxury market to maximize rental income.
7.Can I use the property while it’s under your management?
Yes, we can tailor management plans to accommodate your personal use of the property, with flexible arrangements for rental periods.
For Tenants
8.What amenities are included in the property?
Amenities vary by property but often include features like smart home systems, study space, superfast Wi-Fi and more. Full details are provided for each listing.
9.How do I submit a maintenance request?
Tenants can easily submit maintenance requests through our dedicated portal or contact our 24/7 support team for urgent issues.
10.What happens if there is an emergency maintenance issue?
We have a 24/7 on-call team to handle emergencies, ensuring your safety and comfort.
11.Are pets allowed in the properties?
This depends on the property owner’s policies. We specify pet allowances for each property in the lease agreement.
Leasing & Contracts
12.What is included in the lease agreement?
Our lease agreements outline all terms, including rent, duration, maintenance responsibilities, and any additional services provided.
13.Can the lease be extended or renewed?
Yes, lease renewals or extensions can be discussed before the current lease expires, subject to owner approval.
14.What fees do you charge for property management?
We don't charge any fees and offer this service complimentary.
Technology & Support
15.Do you use technology to manage properties?
Yes, we leverage advanced property management software for seamless communication, tenant screening, maintenance scheduling, and financial reporting.
16.How can I contact your support team?
You can reach us via email, phone, or our online portal, where you’ll also find answers to common questions.
17.Do you offer concierge services for tenants?
Yes, we provide luxury concierge services, such as personal shopping, event planning, and exclusive access to local experiences.
18.How do you handle privacy and security for tenants and property owners?
Privacy and security are our top priorities. We maintain strict confidentiality and work with trusted professionals to ensure all client information is safeguarded.